Bzzz User Research, Interaction & Service Design



Bzzz is the creative consultancy firm of Isabel Fróes. She has over 20 years of experience in the field of user research, UX, interaction and service design covering a variety of design methods including: UX research and analysis, user-journeys and scenarios, concept development, participatory approaches, prototyping, play x playfulness and communication platforms. Having worked both as a scholar and practitioner in cities such as New York, Mexico City, Los Angeles, São Paulo, London, Milan besides over 18 years of work in Denmark, Isabel brings an international perspective combined with a capability to help transform ideas into tangible outcomes. As a scholar, with a background in psychology and interaction design, she keeps researching on links between people/spaces/technology perceptions through a user-centered approach with creative methods.

Besides consulting, Isabel has taught and advised at various educational institutions, such as the IT University of Copenhagen, Copenhagen Business School (CBS), the Royal College of Art (London), University of Copenhagen, Kolding School of Design, CIID and eventually works as an examinator at The Royal Danish Academy of Fine Arts, Schools of Architecture, Design and Conservation and the Danish Technology University (DTU). Isabel has a PhD in digital design, which was a transnational research between Japan and Denmark, investigating young children's play practices with tablets.

Currently, as an assistant professor at Copenhagen Business School, she is applying design research and design thinking methods in the field of urban development on European projects. She also enjoys sharing some thoughts on Medium.

(And due to busy times, she has overlooked her website, so forgive the simplicity but if you want to know more or get in touch, drop an email to isabel at bzzz dot dk , and if you want to know what else I have done, please have a look at my Linkedin and/or my academic CV.)

Isabel Froes Bzzz.dk ©2023

Isabel Froes Bzzz Interaction Design